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Discussion Points

  • Requirement Assessment: A quick overview of your business challenges, outsourcing needs, key objectives, and expectations from the engagement.
  • Operational Fundamentals: Discussion of preferred delivery location, required services, processes to be transitioned, technology platforms, KPIs, support hours, regulatory considerations, headcount requirements and the overall program launch timeline.
  • Solution Mapping: Aligning your requirements with our capabilities team structures, workflows, automation opportunities, data/security considerations, and scalability needs.
  • Feasibility & Cost Outlook: Initial estimation of operational feasibility, delivery models, and cost efficiencies achievable through outsourcing.
  • Recommended Next Steps: A clear roadmap outlining setup requirements, transition stages, process documentation, onboarding steps, and go live planning.