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The General Aviation (GA) sector, encompassing Ground Handling Agents (GHAs), Fixed Base Operators (FBOs), and private jet operators, is rapidly evolving. Increased customer expectations, regulatory complexity, and digital transformation are pushing the industry to seek leaner and more scalable operations. Global Competency Centers (GCCs), traditionally leveraged in IT and financial services, are now playing a pivotal role in driving innovation, operational excellence, and cost efficiency in general aviation.
This paper explores how GCCs are transforming operations in GHA, FBO, and private jet organizations through centralization, process optimization, and data-driven decision-making.
The answer lies in two things:
Let’s break it down.
Most operational pain points for private jet companies come down to a few common themes:
Every department uses its own tool — one for scheduling, another for crew management, another for maintenance. None of them talk to each other naturally. That means people waste hours doing manual data entry, chasing down updates, and fixing errors.
Your most skilled dispatchers and ops staff are spending time on things like:
These tasks are critical — but they’re not where your experts should spend most of their time.
Most operational pain points for private jet companies come down to a few common themes:
Most operational pain points for private jet companies come down to a few common themes:
Your most skilled dispatchers and ops staff are spending time on things like:
These tasks are critical — but they’re not where your experts should spend most of their time.