Fixed Base Operators (FBOs) have always been a vital part of the aviation experience — they’re the first impression when travelers land and the last interaction before they take off. But as the world becomes faster, more digital, and more connected, the way FBOs operate is changing too.Today’s customers expect more. They want things to be easy, quick, and personalized — whether they’re booking a flight, refueling, or arranging ground transportation. At the same time, FBOs face rising costs, staff shortages, and increasing competition.
The solution? Smart technology.
This paper explores how information technology isn’t just supporting FBO operations anymore — it’s driving them forward.
Running an FBO today isn’t just about fueling planes and handling logistics — it’s about creating a smooth, memorable experience from start to finish. But there are real challenges that FBOs need to tackle:
FBOs that want to stay ahead need to rethink how they use technology — not just in the back office, but in every part of the customer journey.
Booking a hangar spot, scheduling fuel, ordering catering — these are things that used to happen over the phone or in person. Now? Customers want to do it from their phone, anytime, anywhere.
Modern FBOs are rolling out:
It`s faster, easier, and gives customers the control they expect.
Imagine knowing exactly when a fuel truck needs maintenance — before it breaks down. Or having real-time alerts when an aircraft arrives on the ramp. With smart sensors, IoT devices, and connected systems, FBOs can:
This isn’t futuristic — it’s already happening at leading FBOs.
Every FBO collects a huge amount of data — from fuel sales to service history to customer preferences. But the real value comes from turning that data into insight.
With the right tools, FBOs can:
It’s all about making better decisions, faster.
FBOs don’t operate in a bubble. Technology can help them stay connected with:
Sharing information across platforms makes for a smoother, more efficient experience — for both operators and customers.
As FBOs become more digital, protecting customer data and operational systems becomes critical. Building strong cybersecurity practices — like secure networks, regular audits, and employee training — is no longer optional.
Technology isn’t replacing the human touch that makes FBOs special — it’s enhancing it. The future of FBO operations will belong to those who can blend exceptional service with smart, modern technology.
It’s not about doing everything overnight. But taking small, thoughtful steps toward digital transformation will set the stage for long-term success. The skies may be busy, but the opportunities for innovation on the ground are just taking off.