A White Paper by Ash Shukla, Chief Business Officer, Global Wave Dynamics

Leveraging IT, FPO, and HRO in NVOCC: The Strategic Role of Global Competency Centers

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Introduction

Executive Summary

In the evolving landscape of global logistics and supply chain management, Non-Vessel Operating Common Carriers (NVOCCs) face increasing pressure to drive operational efficiency, ensure regulatory compliance, and maintain competitiveness in a volatile market. The adoption of Information Technology (IT), Finance Process Outsourcing (FPO), and Human Resource Process Outsourcing (HRO) has become critical in enabling scalable, agile, and cost-effective operations.

Central to these transformations is the establishment of Global Competency Centers (GCCs), which can streamline business functions, centralize expertise, and align operational tactics with long-term strategic and financial goals.This white paper explores the strategic role of IT, FPO, and HRO in the NVOCC industry and how GCCs can amplify the value of these functions to unlock significant savings and performance improvements.

The big question is — how do you keep delivering a luxury experience while staying lean, efficient, and profitable?

The answer lies in two things:

  • Building a Global Competency Center (GCC) to handle repeatable, non-core tasks
  • Using technology to simplify, automate, and connect your operations

Let’s break it down.

What’s Really Holding Part 135 Operators Back?

Most operational pain points for private jet companies come down to a few common themes:

Too Many Systems, Not Enough Connection

Every department uses its own tool — one for scheduling, another for crew management, another for maintenance. None of them talk to each other naturally. That means people waste hours doing manual data entry, chasing down updates, and fixing errors.

Expensive People Doing Low-Value Work

Your most skilled dispatchers and ops staff are spending time on things like:

Creating trip quotes
Filling out forms
Sending status updates
Booking hotels or ground transport for crew

These tasks are critical — but they’re not where your experts should spend most of their time.

What’s Really Holding Part 135 Operators Back?

Most operational pain points for private jet companies come down to a few common themes:

What’s Really Holding Part 135 Operators Back?

Most operational pain points for private jet companies come down to a few common themes:

Expensive People Doing Low-Value Work

Your most skilled dispatchers and ops staff are spending time on things like:

Creating trip quotes
Filling out forms
Sending status updates
Booking hotels or ground transport for crew

These tasks are critical — but they’re not where your experts should spend most of their time.